Dispute Resolution Policy
Last updated April 26, 2026
At BagXtra, we aim to create a fair and transparent system for resolving issues between Shoppers and Travelers.
1. When a Dispute Can Be Opened
A dispute may be opened if:
- Item not delivered
- Item significantly different from request
- Damaged item
- Price mismatch not approved
- Traveler fails to complete delivery
2. Dispute Window
- Disputes must be opened within 48 hours of delivery
- After this period, orders are considered completed
3. Required Evidence
Both parties may be asked to provide:
- Photos of item
- Receipts
- Delivery confirmation
- Chat communication
4. Investigation Process
BagXtra will:
- Review the submitted evidence
- Evaluate communication history
- Assess whether platform rules were followed
5. Possible Outcomes
Depending on the situation:
For Shoppers
- Full refund
- Partial refund
- No refund
For Travelers
- Full payout
- Partial payout
- No payout
6. Platform Discretion
Final decisions are made based on:
- Evidence
- Fair use of the platform
- Policy compliance
7. Abuse Protection
BagXtra may take action against users who:
- Submit false claims
- Attempt fraud
- Abuse the dispute system
Actions may include:
- Account suspension
- Permanent ban
Need to open a dispute? Use the dispute feature within your order summary, or contact bagxtra.team@gmail.com.